Appointment & Booking Policies

• Please arrive 5 minutes early to settle in and prepare for your service.

• Guests arriving more than 10 minutes late may have their service shortened or rescheduled.

• Same-day appointments are subject to availability. Same-day cancellations or no-shows will incur a full-service charge before the next service.

Cancellation & Rescheduling

• 24 hours’ notice is required to cancel or reschedule.

• Cancellations made within 24 hours incur a 50% service fee.

• No-shows are charged 100% of the scheduled service.

• If you are sick or experiencing symptoms, don't hesitate to get in touch with us — we will work with you on a case-by-case basis.

Payments & Gratuity

• We accept cash, debit cards, and credit cards.

• Gratuity is not included in the listed prices and is appreciated for excellent service.

• Prices are subject to change at any time based on product cost and seasonal demand.

Nail Fixes & Service Guarantee

• Gel Polish Services: Fixes within 3 days.

• Acrylic/Hard Gel Services: Fixes within 7 days.

• Issues outside these windows may incur a small repair fee.

• Breakage due to personal activities or misuse is not considered a service error.

Atmosphere & Spa Etiquette

• Please silence your devices upon entering.

• Avoid speakerphone or loud conversations.

• Beverages are permitted—no meals or strong-smelling food.

• Only the client receiving the service may be seated in the service area.

• Children are welcome only with an appointment and must be supervised.

Nail Art, Length, and Special Requests

• Please send inspiration photos in advance for complex designs.

• Additional time may be required, and pricing will be confirmed during consultation.

• Extra-long nails, specialty shapes, or detailed art incur additional charges.

Product Sensitivity & Allergies

• Please inform us of any allergies or sensitivities before booking.

• We will guide you toward the safest service option based on your needs.

Privacy & Personal Data

• Client information is used solely for booking, communication, and service purposes.

• We do not sell or share your information with third parties.

• No bank card information is saved in our system

Gift Cards & Packages

• Gift cards are non-refundable but may be transferred.

• Gift Cards must be used by the expiration date unless otherwise discussed.

Agreement

• By booking with Orchid Nail Spa, you acknowledge and accept these policies.

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Disclaimer

The management and staff of Orchid Nail Spa are permitted to refuse or block any customers.  This may occur, but is NOT limited to the following:

• Continued abuse of No Shows

• Non-payment

• Late arrivals

• Misconduct or disrespect towards employees